Customer Support

OutStart Customer Support is your single point of contact following training and implementation and is committed to helping customers maximize productivity with minimal downtime. The team provides technical support and troubleshoots technical issues related to installing, upgrading and maintaining OutStart solutions. Technical issues or “cases” are assigned to an OutStart Customer Support Engineer (CSE) with expertise on your specific OutStart product. Please refer to your OutStart Standard Support Agreement which outlines the scope of services OutStart will be providing to you and your company.

CustomerEdge Support Portal

Customers with active Maintenance and Support agreements may also obtain updates, enhancements, and new versions of software. Several resources, such as technical documentation, User Forums, OutStart’s Knowledge Bank, training and more, are available to help you keep your OutStart solution running effectively. Visit CustomerEdge.com, the OutStart customer support portal that provides access to knowledge bank, expert events, product and technical data, case tracking system, downloads and more at http://CustomerEdge.outstart.com.

Through our customer support websites, you can:

• Report new issues and incidents
• Review and update existing incidents
• Access a comprehensive knowledgebase on our product family
• Participate in User Group discussions for select products and industry standards
• Browse a robust library of select product tutorials highlighting tips, tricks and new features.
• Download select product installs, updates and comprehensive documentation
• Access product version history

OutStart’s Customer Support Sites allow registered customers to submit new support incidents and review and update existing incidents. If you do not have a Username and Password, but believe you should, please email OutStart Support at support@outstart.com to request one.