Kenexa Customer Support is your single point of contact following training and implementation and is committed to helping customers maximize productivity with minimal downtime. The team provides technical support and troubleshoots technical issues related to installing, upgrading and maintaining Kenexa solutions. Technical issues or “cases” are assigned to an Kenexa Customer Support Engineer (CSE) with expertise on your specific Kenexa product. Please refer to your Kenexa Standard Support Agreement which outlines the scope of services Kenexa will be providing to you and your company.
CustomerEdge Support Portal
Customers with active Maintenance and Support agreements may also obtain updates, enhancements, and new versions of software. Several resources, such as technical documentation, User Forums, Kenexa’s Knowledge Bank, training and more, are available to help you keep your Kenexa solution running effectively. Visit CustomerEdge.com, the Kenexa customer support portal that provides access to knowledge bank, expert events, product and technical data, case tracking system, downloads and more at http://CustomerEdge.outstart.com.
Through our customer support websites, you can:
Kenexa’s Customer Support Sites allow registered customers to submit new support incidents and review and update existing incidents. If you do not have a Username and Password, but believe you should, please email Kenexa Support at KenexaLearnSupport@kenexa.com to request one.