Bersin & Associates: Learning On-Demand: A New Role for Enterprise Learning

Bersin & Associates believes that learning on-demand sets the stage for a new role for corporate learning and development (L&D) organizations that allows a more rapid and flexible approach to enhancing corporate performance. This research bulletin provides an overview of learning on demand, and differentiates it from other training processes and technology.

Bryan Chapman's Creating a "Learning" Culture: Jumpstart Toolkit

Making the transition from a traditional training approach to a "learning" culture can be a daunting task, but well worth the effort. This toolkit contains worksheets and interactive tools that will help you define the landscape of your desired learning environment, build a business case for learning, create a strategy, systematically work through the technology selection process, and evaluate the results of your transition.

ES Research: SellingEdge.com - First Look at a New Selling Technology

The contents of this ESR/Insight™ Brief are opinions developed by ESR after having reviewed a demonstration of the OutStartSellingEdge.com product and the company's strategy

The Learning Content Maturity Model: Developing a Framework for Integrated Training and Knowledge Management

Bersin's Learning Content Maturity Model provides a framework for training professionals to assess their organizations' capacities for developing and managing learning content. In addition, it can be used to determine if, when and how training professionals should seek to evolve their organizations.

Dynamic Sales Knowledge Management – What Sales Must Know to Win the Game

CSO Insight's reports that the percentage of salespeople achieving quota continues to drop.  Find out what high performing sales teams bucking the trend have in common. This white paper, authored by CSO Insights, will explore the concept of Dynamic Sales Knowledge (DSK) Management and how it can directly contribute to improved sales effectiveness by helping sales forces:

• Increase the number of reps making quota by 23%
• Improve win rates of forecast deals by 13%
• Reduce voluntary sales rep turnover by 32%

A New Vision of Sales Effectiveness

Over the past ten years, sales and marketing have invested heavily in CRM and other sales tools that have focused on sales efficiency and tracking sales activity and yet sales performance continues to drop.  What's needed is a new approach that focuses on Sales Effectiveness.  This paper outlines a new vision for achieving sales effectiveness.

A New Vision of Sales Knowledge Management

There are two key components required to achieve the Sales Effectiveness as outlined in OutStart's White Paper: "A New Vision for Sales Effectiveness", Sales Readiness and Sales Knowledge Management.  This paper outline the key components required to successful deploy and benefit from a Sales Knowledge Management solution.

A New Vision for Sales Readiness

There are two key components required to achieve the Sales Effectiveness as outlined in OutStart’s White Paper: "A New Vision for Sales Effectiveness", Sales Readiness and Sales Knowledge Management.  This paper outline the key components required to successful deploy and benefit from a Sales Readiness solution.

As Gartner points out, to be effective, organizations need a new vision of sales that treats sales readiness as a process of continuous learning. This paper offers a new vision for readiness that includes improving the efficiency and effectiveness of sales and partner teams by combining effective formal training with contextual, continuous learning and knowledge-sharing.

Collaborative Knowledge Management
Collaboratively Capturing, Organizing and Disseminating Essential Knowledge

This paper describes how Collaborative Knowledge Management offers a distinctly different approach to the ways in which knowledge is contributed, organized, disseminated and re-used without requiring employees to step outside their jobs.

Learning Content Management Systems: A Comparison of Page-Based & Asset-Based Systems

As with almost all technologies, not all LCMSs are the same or created using the same architectural or philosophical approach. In the LCMS market today, there are two different models for development, storage,and delivery of learning content: page-based and asset-based. This white paper helps explain the fundamental approaches, as well as their strength and weaknesses in meeting different business drivers, can help organizations select the best approach for their immediate and long-term needs.

OutStart Evolution LCMS, Asset-Based Learning Content Management

This paper discusses OutStart’s asset-based LCMS, Evolution LCMS, with focus on its 10 key components and how they uniquely address the business drivers for which an asset-based LCMS is designed.

An asset-based LCMS is centered on the creation, management, delivery, and publishing of all learning content—not just eLearning. Content created using an asset-based LCMS is saved as useful "chunks" of content (assets). The content can be assembled and delivered as often and in as many places as needed (e.g. in eLearning courses, instructor and student guidebooks, instructor slides, online help, and via PDA).

Learning and Beyond: Leveraging Organizational Knowledge for Better Business Results

Knowledge workers lose productivity in the search for info they know resides in the organization, but is not easily accessible. Training courses increase employee info but unless the courses are web-based, often the knowledge isn't timely, and may be forgotten. Managing info across the enterprise has been enhanced by recent technology. This paper investigates the benefits derived from effectively managing enterprise knowledge. Authored by Aberdeen Group

The paper reviews trends for call centers, the evolution of knowledge management (KM) and the emergence of a new approach to KM within call centers that offers to address traditional limitations while embracing a new world of loosely coupled and ad hoc processes, more sophisticated users, and a broader range of support applications. Authored by Allen Bonde Group.

This paper focuses on the alternative ways - beyond Web-based training that various customers have leveraged the authoring, management, delivery and publishing capabilities of Evolution LCMS to successfully solve various business problems, including publishing ILT materials, SCORM management, roles-based delivery, offline CBT tracking, using outsourced content developers, and more.

The paper attempts to explain the differences between various types of content management systems and why not all are suitable for training and learning purposes. Describes in detail why Evolution LCMS, with its reusable learning object architecture, is uniquely suited to the training and learning function.