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Recorded Webcast

Complete the form below to view the recorded Webcast


Leveraging Next Generation Knowledge Management (KM)
for Call Centers - presented by Allen Bonde and OutStart

 

During this Webcast, Allen Bonde, noted KM guru, will outline the benefits and drawbacks of first-generation knowledge sharing approaches and discuss in-depth the business drivers, characteristics and benefits of the industry's "Next Generation" KM solutions for call centers. 

 

You'll learn how you can:

  • Offer a better customer experience
  • Reduce support calls
  • Lower cost of service delivery


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