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Social Business Software Resources

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Recorded Webinars

Making Social Media Work - Taking a long view on customer communities and social software in the enterprise
Communities and social software have the potential to transform the way organizations sell, support, deploy and service their products. Going “social” can improve sharing and access to knowledge, and signal to the market that you are listening to customers and want to involve them in product innovation. But with all the hype around social media, a short-term view can lead to very public missteps. Building the right plan and team, and having the right technical foundation and partnerships is essential to take advantage of the full value of communities and create lasting value for your business and customers. (recorded on Nov. 18, 2009)
Overcoming the Public Sector Knowledge Crisis
You've heard the 'aging workforce' stats. So what can be done? Join this recorded roundtable session as federal knowledge management experts from the U.S. Air Force Knowledge Management Center of Excellence, and from Raytheon Integrated Defense Systems Engineering Strategic Development discuss retaining and optimizing intellectual capital.

Whitepaper

Social Business Software: Realizing the Potential of Web 2.0 in the Enterprise (145.91 KB)
For the business community, the potential of the social networking phenomena is tantalizing. Yet learning where to start, how to best apply Web 2.0 models and what is needed in a true social business platform can be a challenge. This white paper taps into OutStart’s decade of experience working with clients to deploy SBS solutions and features several business use cases that show how social business software can have significant impact. It also looks at the social capabilities required for the enterprise and the metrics that can be used to justify and measure the value of these social software solutions.

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