Recorded Webinars

Overcoming the Public Sector Knowledge Crisis
You've heard the 'aging workforce' stats. So what can be done? Join this recorded roundtable session as federal knowledge management experts from the U.S. Air Force Knowledge Management Center of Excellence, and from Raytheon Integrated Defense Systems Engineering Strategic Development discuss retaining and optimizing intellectual capital.

Maximize the Business Value of Your Enterprise Knowledge, Using OutStart Participate
IDC estimates that fruitless information searches cost the Fortune 500 as much as $8.5 billion a year in lost productivity, and that 15-30% of work time is spent seeking specific information. This Webinar will demonstrate ways you can enhance and leverage knowledge sharing and communication across your organization, line of business or department. Attend this Webinar to learn more about OutStart Participate, next-generation Knowledge Management -- Customer Interactions Solutions 2005 'Product of the Year'.

Leveraging Next Generation Knowledge Management (KM) for Call Centers - featuring The Bonde Group
During this Webcast, Allen Bonde, noted KM guru, will outline the benefits and drawbacks of first-generation knowledge sharing approaches and discuss in-depth the business drivers, characteristics and benefits of the industry's "Next Generation" KM solutions for call centers. You'll learn how you can:
• Offer a better customer experience
• Reduce support calls
• Lower cost of service delivery

What's Next in KM - Driving Real Business Results – featuring The Bonde Group
Knowledge Sharing industry watcher, Allen Bonde, takes an in-depth look at how eKnowledge, the effective capturing, management and sharing of knowledge across channels, can have a dramatic impact on the key business functions such as sales, services, training and the contact center. View this Webcast to learn how to:
• Optimize the flow of information to support key business functions
• Organically capture and share knowledge that exists within your customers, partners, employee communities and subject experts

Whitepaper

A Business Social Software Platform- Requirements and issues for supporting informal learning and knowledge transfer within the enterprise (332.82 KB)
This paper discusses how business social software reflects the highly interactive real-world knowledge requirements of the modern organization, and can successfully overcome the limitations of traditional knowledge management to enhance the efficiency and effectiveness of every employee, improve sales performance, increase the quality of customer service, bring new products and services to market faster and reduce operational costs.

Case Studies

Snapshot of Success - Leading Pharma company (26.07 KB)

Datasheets

OutStart Participate (358.21 KB)
is an enterprise social software platform that enables organizations to leverage the formal and informal knowledge that exists within the enterprise. Participate can be integrated with learning systems, including OutStart products, to bridge formal and informal learning.