The Challenge

The United States Postal Service (USPS), America's second-largest civilian employer with 750,000 employees, had told Congress as part of its transformation plan that "having the right people at the right place with the right skills at the right time" was key to improving performance.

The Solution

The USPS is using OutStart Evolution LCMS to create, manage, and deliver learning and training content. Evolution LCMS is being deployed in USPS' Employee Development Department to make powerful learning opportunities available to employees in order to better service customers and improve the performance of the Postal Service as a whole. The USPS is also using Evolution LCMS to accelerate, standardize, and centralize the development of training content that can be reused and delivered across multiple channels, including the classroom, the Web, printed documents, CDs, PowerPoint slides, and even PDAs.

"To get an understanding of the scale of our operation, and subsequently of our learning challenges, consider that we have learners in nearly every town in America, one of the largest fleets of delivery vehicles in the world, tremendous equipment and technology training requirements, and training facilities in 85 cities," said Stefl. "Maintaining content developed with disparate tools is a logistical nightmare. OutStart Evolution LCMS gives us a central point to maintain content, and make personalized learning experiences available to our employees that are distributed in the field," he said.