The Challenge

Historically, each region of Kaiser Permanente created its own version of training because the organization lacked a single, national learning infrastructure. This resulted in massive redundancy of learning content, which was difficult to keep current and consistent across regions.

The Solution

Evolution LCMS, OutStart's enterprise learning application, is helping Kaiser Permanente address these issues by:

  • Standardizing and streamlining how content is created across the organization.
  • Storing learning content as reusable learning objects (RLOs) in a single, central repository, so that it is easier and less expensive to update and maintain content.
  • Eliminating the redundancies and inefficiencies of creating multiple versions of the same content for every region.
  • Reusing learning content across its regions to ensure learners get consistent and up-to-date training that improves performance while satisfying regulatory compliance.
  • Assembling content differently for different regional audiences, ensuring that each learning experience is relevant for the learner.

Evolution LCMS has also enabled Kaiser Permanente to centralize its training for HIPAA (Health Insurance Portability and Accountability Act) compliance. The company developed and stored national core HIPAA training content in its central Evolution repository, which is customized by local regions to support local regulations. Evolution LCMS assembles content differently for different learners based on roles and geographic regions.

Results
Kaiser Permanente cut what would historically have been 48 versions of HIPAA training, down to just four. It completed HIPAA training and certification for its 5,000 person IT organization, in less than three weeks, all without any travel or classroom training costs.